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Privacy Policy

Effective Date: [July 21, 2025]
Last Updated: [July 21, 2025]

At RopeSmart, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://ropesmart.com, or interact with us through any means.

1. Information We Collect

We collect personal data to fulfill your orders, provide customer service, and improve your shopping experience. The types of information we collect include:

a. Information You Provide to Us

  • Name, email address, and shipping/billing address

  • Mobile phone number (for order updates or support)

  • Payment and order information (processed securely)

  • Any data submitted through contact forms or chats

  • Comments, reviews, or other user-generated content

b. Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address and device/browser details

  • Pages viewed and time spent on the site

  • Referring URLs

  • Cookies and usage analytics

2. Use of Mobile Phone Numbers

If you provide your mobile phone number, we will only use it for:

  • Order confirmations and delivery notifications

  • Customer service communications you initiate

  • Account verification (if applicable)

  • Promotional programs from RopeSmart

We will not share, sell, rent, or disclose your mobile phone number to any third parties or affiliates for marketing or promotional purposes. SMS messages, if sent, will only be sent with your prior consent, and you can opt out at any time by replying “STOP.”

3. How We Use Your Information

We use your information to:

  • Process and fulfill purchases

  • Provide support and respond to inquiries

  • Send transactional communications (email/text confirmations, order status updates, etc.)

  • Improve our website and offerings

  • Comply with legal obligations and protect against fraud

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: Such as payment processors (e.g., Stripe, PayPal), shipping carriers, email/SMS platforms (e.g., Klaviyo), or website hosting providers (e.g., Shopify, WooCommerce). These vendors are authorized to use your information only as necessary to provide services on our behalf.

  • Legal Requirements: If required by law or legal process.

  • Business Transfers: In the event of a merger, sale, or asset transfer, your information may be transferred accordingly.

5. Your Rights and Choices

Depending on where you reside (e.g., California, the European Union), you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of data processing or communications

  • Request a copy or export of your data

  • Withdraw consent at any time

To exercise these rights, please contact us at Support@RopeSmart.com or call 210-823-0565.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your data. While no system is 100% secure, we follow industry best practices to safeguard your information from unauthorized access, use, or disclosure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to provide essential website functions, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal data only as long as needed for business, legal, or regulatory purposes:

  • Order and account information: As long as your account remains active or as required by law

  • Comment or review data: Indefinitely unless you request removal

  • Mobile/SMS data: Only while relevant for the service provided

9. Third-Party Content and Embedded Media

Our website may contain embedded content (e.g., YouTube videos, Instagram posts). These third-party services may collect data about you, use cookies, and monitor your interaction with their content. Please refer to their privacy policies for details.

10. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from minors. If we become aware that a child has submitted data, we will delete it promptly.

11. Your Consent

By using our website, submitting information, or placing an order, you consent to the terms outlined in this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will post the revised version on this page and update the “Last Updated” date. Continued use of our site means you accept any changes.

13. Contact Us

If you have any questions or concerns about this policy or your data, please contact us:

RopeSmart
Phone: 210-823-0565
Email: Support@RopeSmart.com
Website: https://ropesmart.com

Our website uses cookies from third party services to improve your browsing experience. Read more about this and how you can control cookies by clicking "Privacy Preferences".
Privacy Preferences
WHO WE ARE
Our website address is https://ropesmart.com. All information and images with-in our site are copyrighted, logos are Trade Mark TM protected, and several of our products are patented.



WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.



MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



CONTACT FORMS
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.



EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.



WHO WE SHARE YOUR DATA WITH
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.



WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.



WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.



CONTACT INFORMATION
Phone: 210-823-0565
Email: Support@RopeSmart.com
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